Privacy Policy

Last updated: September 6, 2026

RosCar Hungary respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://roscar.hu, use our car rental search and booking services, contact us, or otherwise interact with our website.

RosCar Hungary operates as a car rental aggregator. We help users compare and book vehicles offered by independent local and international car rental companies. Depending on the selected offer, certain personal information may be shared with the rental company or other service provider responsible for fulfilling your reservation.

1. Who We Are

RosCar Hungary is an online car rental comparison and booking platform available at:

• Website: https://roscar.hu
• Email: [email protected]

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), RosCar Hungary may act as a data controller for personal data that we collect and process directly through our website.

When your information is transferred to a car rental company for the purpose of fulfilling a reservation, that company may process your information as an independent data controller in accordance with its own privacy policy.

2. Information We Collect

Depending on how you use our website, we may collect different categories of personal information.

2.1 Information You Provide to Us

When you make a booking, submit a request, contact us, or use other services available on RosCar Hungary, we may collect information such as:

• First and last name
• Email address
• Telephone number
• Country of residence
• Driver’s age
• Pickup and drop-off locations
• Pickup and drop-off dates and times
• Flight number or arrival information, where relevant
• Selected vehicle and rental options
• Special requests related to the rental
• Information contained in communications with our customer support team

Depending on the rental provider and booking conditions, additional information may be required to complete or manage your reservation.

2.2 Booking and Transaction Information

When you make a reservation through our website, we may process information relating to your booking, including:

• Booking reference number
• Vehicle category or model
• Rental company
• Rental period
• Pickup and return location
• Selected optional services
• Booking price
• Prepayment amount
• Payment status
• Cancellation or modification information

2.3 Payment Information

If an online payment or prepayment is required, payment processing may be performed by an independent payment service provider.

RosCar Hungary may receive limited information about the payment, such as payment confirmation, payment status, amount, currency, transaction reference, or payment method. Full payment card details may be collected and processed directly by the relevant payment provider rather than stored by RosCar Hungary.

2.4 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language settings
• Approximate geographic location based on IP address
• Pages visited
• Date and time of visits
• Referring website or traffic source
• Interactions with website features
• Cookie identifiers and similar technical identifiers

This information may be used for website security, analytics, functionality, troubleshooting, and improving the performance of our services.

3. How We Use Your Personal Data

We may use personal information for the following purposes:

• To search for and display relevant car rental offers
• To process and confirm car rental reservations
• To send booking confirmations and vouchers
• To transmit booking details to the selected car rental provider
• To communicate with you regarding your reservation
• To process booking changes and cancellations
• To provide customer support
• To respond to questions, complaints, or requests
• To process or verify payments where applicable
• To prevent fraud, abuse, and unauthorized activity
• To maintain the security and technical functionality of our website
• To analyze website performance and user behavior
• To improve our search, booking, and customer service processes
• To comply with applicable legal and regulatory obligations
• To establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where the GDPR applies, we process personal data only when we have an appropriate legal basis.

Depending on the circumstances, processing may be based on:

• Performance of a contract: when processing is necessary to arrange, confirm, manage, or support your car rental reservation.
• Steps taken before entering into a contract: when you request car rental offers or provide information necessary to prepare a booking.
• Legitimate interests: when processing is necessary for fraud prevention, website security, service improvement, business administration, analytics, or protection of our legal rights, provided that your fundamental rights do not override those interests.
• Legal obligations: when we are required to process or retain information under applicable law.
• Consent: where your consent is required, for example for certain cookies, analytics technologies, or marketing communications.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Information With Car Rental Companies

RosCar Hungary is an aggregator of car rental offers from local and international rental companies. To complete a booking, we normally need to transfer certain information to the company responsible for providing the selected vehicle.

The information shared may include:

• Your name
• Contact details
• Rental dates and times
• Pickup and return locations
• Vehicle selected
• Flight information, where provided
• Selected additional services
• Special booking requests
• Booking reference and payment status

The rental provider may need this information to confirm the reservation, prepare the vehicle, contact you regarding pickup, verify eligibility to rent a vehicle, execute the rental agreement, or provide customer service.

Once your information has been transferred to a rental company, that company may process it under its own privacy policy and applicable legal obligations. We recommend reviewing the privacy terms of the selected rental provider where appropriate.

6. Other Parties We May Share Information With

We may also share personal information with trusted service providers where necessary to operate our website and provide our services, including:

• Payment processing providers
• Website hosting providers
• Cloud infrastructure providers
• Email and communication service providers
• Customer support systems
• Analytics providers
• Fraud prevention and security providers
• Technical contractors and IT service providers
• Professional advisers, including legal or accounting advisers where necessary

Such parties are permitted to process personal data only where there is an appropriate legal basis and subject to applicable contractual and data protection requirements.

7. Legal Disclosure of Information

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests from courts, authorities, or law enforcement agencies
• Protect our legal rights and legitimate interests
• Investigate suspected fraud or illegal activity
• Protect the security of RosCar Hungary, our users, rental partners, or third parties
• Establish, exercise, or defend legal claims

8. International Data Transfers

Some rental companies, technology providers, payment providers, or other service providers may be located outside Hungary or outside the European Economic Area (“EEA”).

As a result, your personal data may in certain circumstances be transferred to or processed in another country.

Where required by applicable data protection law, we take reasonable steps to ensure that an appropriate mechanism is used for international transfers, which may include:

• An adequacy decision adopted by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Other safeguards or transfer mechanisms permitted by applicable law

9. Cookies and Similar Technologies

RosCar Hungary may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand website usage, improve performance, and measure the effectiveness of our services.

Cookies may include:

• Necessary cookies: required for essential website functionality and security.
• Preference cookies: used to remember settings such as language or search preferences.
• Analytics cookies: used to understand how visitors interact with the website and identify areas for improvement.
• Marketing cookies: where applicable, used to measure advertising performance or provide more relevant promotional content.

Where legally required, non-essential cookies will only be used after you provide consent through the cookie consent mechanism available on the website.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some functions of the website.

10. Analytics Services

We may use analytics technologies to understand how visitors use RosCar Hungary. These services can process information such as IP address, device information, browser information, pages viewed, session duration, referring source, and interactions with website functions.

Analytics information helps us identify technical problems, understand customer behavior, improve navigation, and optimize our car rental search and booking services.

Where required by applicable law, analytics technologies that are not strictly necessary will be activated only after appropriate consent has been provided.

11. Marketing Communications

Where permitted by law, RosCar Hungary may send service-related or promotional communications to users.

Marketing emails will generally only be sent where there is an appropriate legal basis, including consent where required.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the relevant message or by contacting us at [email protected].

Even if you unsubscribe from marketing communications, we may still send transactional or service messages relating to an active booking, payment, cancellation, customer service request, or other necessary administrative matter.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The exact retention period may vary depending on:

• The type of personal data
• The nature of your interaction with RosCar Hungary
• Whether you completed a reservation
• Contractual requirements
• Accounting, tax, or legal requirements
• The need to establish or defend legal claims

When personal data is no longer required, we may securely delete it or anonymize it so that it can no longer identify an individual.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, alteration, disclosure, destruction, or misuse.

Such measures may include access controls, secure server infrastructure, encrypted connections, monitoring, software updates, restricted access to booking information, and other appropriate security practices.

However, no method of transmitting or storing information electronically can guarantee absolute security. Users should also take reasonable precautions to protect their devices, accounts, passwords, and communications.

14. Your Rights Under the GDPR

If the GDPR applies to the processing of your personal data, you may have the following rights:

• Right of access: you may request information about the personal data we process about you and obtain a copy of that information.
• Right to rectification: you may request correction of inaccurate or incomplete personal information.
• Right to erasure: you may request deletion of your personal data in circumstances permitted by law.
• Right to restriction of processing: you may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: where applicable, you may request certain personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to certain processing based on legitimate interests and may object at any time to processing for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.
• Rights relating to automated decision-making: where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

These rights are subject to conditions and exceptions established by applicable data protection law.

15. How to Exercise Your Privacy Rights

To submit a request relating to your personal data, please contact:

Email: [email protected]

Please provide enough information for us to understand and process your request. Where reasonably necessary, we may ask you to verify your identity before fulfilling a request in order to protect personal information from unauthorized disclosure.

We will respond to valid requests within the period required by applicable data protection law.

16. Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Hungary, the relevant supervisory authority is the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).

You may also have the right to contact the supervisory authority in the EU or EEA country where you live, work, or where the alleged infringement occurred.

17. Third-Party Websites and Services

RosCar Hungary may contain links to third-party websites, services, car rental companies, payment providers, maps, social networks, or other external resources.

These third parties operate independently from RosCar Hungary and may have their own privacy policies and data processing practices.

We encourage users to review the privacy policies of third-party services before providing personal information directly to them. RosCar Hungary is not responsible for the privacy practices of independent third-party websites or services.

18. Car Rental Providers as Independent Parties

Car rental services displayed on RosCar Hungary are provided by independent local and international rental companies.

RosCar Hungary facilitates the search, comparison, and booking process but does not necessarily operate the rental fleet or directly provide the vehicle.

The selected rental company may independently collect or request additional information at the time of vehicle pickup, including identification documents, driving licence information, payment details, security deposit information, or other information required under the rental agreement.

Any information collected directly by the rental company is generally processed according to that company’s own privacy policy and legal obligations.

19. Information About Other Drivers

If you provide personal information about an additional driver or another person in connection with a reservation, you should ensure that you are authorized to provide that information and that the individual is aware that their information may be processed for the purposes of the booking.

20. Children’s Privacy

RosCar Hungary’s car rental booking services are intended for adults who are legally permitted to enter into a vehicle rental agreement.

We do not intentionally collect personal data directly from children for the purpose of creating car rental reservations.

If you believe that a child has provided personal information to us inappropriately, please contact us at [email protected].

21. Fraud Prevention and Website Security

We may process certain personal and technical information to identify suspicious activity, prevent fraudulent bookings, protect payment transactions, secure our website, enforce our terms, and protect users and rental partners.

This may include analysis of IP addresses, booking patterns, transaction information, device information, and other security-related indicators.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, legal requirements, or data processing practices.

The latest version will be published on this page with an updated “Last updated” date.

We encourage users to review this Privacy Policy periodically to remain informed about how RosCar Hungary processes personal information.

23. Contact Us

If you have questions about this Privacy Policy, the processing of your personal data, or would like to exercise your data protection rights, please contact us:

RosCar Hungary
Website: https://roscar.hu
Email: [email protected]